General Terms and Conditions
Our goal is to provide excellent service to each client in a timely manner. This policy serves as our commitment towards that end and is designed to maintain efficiency in scheduling, provide clarity regarding our service level agreement, and to foster an environment of respect and courtesy for all clients and the Skinful Tattoo Removal Team.
Cancellation of an appointment
If it is necessary to cancel your appointment or reschedule to a future date, we require 24 hours notice so we can make the time available to other clients.
How to Reschedule or Cancel Your Appointment
To reschedule or cancel your appointment, please call our office at (254) 213-0905. If you cannot reach a member of our team please leave a detailed message in our voicemail, including your name, appointment date and time. For a return call to reschedule your appointment, please let us know the best time to return your call.
Any appointment for which you arrive more than 20 minutes late for, without calling ahead of time will be marked in our client records. On your 3rd subsequent late arrival, your client record will reflect a $25 fee, due before the following treatment is performed.
A No-Show is defined as missing an appointment without adequate notice, as described above. No shows inconvenience clients who wish to start or continue laser tattoo removal during the time that was reserved for you. Any No-Show appointments will be marked in your client records. Your client record will reflect a $25 fee, due before the following treatment is performed.
Child Supervision in Clinic
Children are welcome into our clinic, however, we regret that members of the Skinful Removal Team are unable to supervise children during treatments for both health and safety and insurance purposes. We recommend that you do not bring your children along to your appointment unless they are supervised by another adult.
Children will not be allowed in treatment rooms for health and safety reasons. We apologize for any inconvenience.
Please note that we do not offer refunds on any treatments purchased. Skinful Tattoo Removal is committed to providing you a superior client experience and operate under the highest levels of honesty and integrity, however, Aesthetics is not an exact science and results will vary from person to person. It is virtually impossible to predict results and therefore payments made for services are for treatments to be performed - not for a specific result. However, we will always strive to achieve the absolute best results possible. We look forward to accompanying you on your removal journey!
Treatment & Packages
All service packages and pre-paid treatments expire within 1 year from the date of purchase. The only exception to this is our Unlimited Visits Package, which expire in 24 months.
To avoid abuse of special discounting with treatment/service packages, refunds on remaining un-used treatments will be given only after applying the full standard price.
We are constantly striving to create an environment founded in excellence, quality, and most importantly — the safety of our clients. For this reason, we cannot accept skincare product returns (with exception to clear defects in packaging or product) once your purchase has been completed.
Gift certificates are non-refundable. We will, however, allow them to be transferred to another party.
Skinful Tattoo Removal will communicate policy changes, in advance, whenever possible. However, we do reserve the right to change our policies without notice.
Practice - Client Relationship
We LOVE having you as a client, but we do reserve the right to refuse service at any time, to anyone, for any reason.